Frequently Asked Questions

Everything you need to know about your Washington Spirit gear.

When will my order ship?

Standard orders are processed within 2-4 business days. During peak season or match days, processing time may extend to 5-7 business days.

Can I return a customized jersey?

Personalized items, including jerseys with custom names and numbers, are final sale and cannot be returned or exchanged unless there is a manufacturer defect.

Do you offer international shipping?

Yes, we ship Spirit merchandise worldwide. International shipping rates and delivery times are calculated at checkout based on your location.

How should I care for my official team apparel?

To preserve the quality of prints and fabrics, we recommend machine washing cold, inside out, and hanging to dry. Avoid ironing directly on graphics.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.